EU/UK Cookie Policy

How we use cookies

Our website uses cookies and other tracking technology (e.g. web beacons, pixels) to personalize your experience when you browse our website and to improve, secure and maintain our site and provide you with advertisements or offers that may be of interest to you. This cookie policy is intended to provide you with clear and relevant information about the cookies United Airlines, Inc. (“United”, “we”, “us”, and “our”) uses on www.united.com and other websites and apps managed by us and the purposes for using those cookies.

This Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines relating to our use of cookies. Please read this Cookie Policy carefully.

For more information about how we process your personal information, including through the use of cookies and other tracking technology, please read our Privacy Policy.

If you have questions about this Policy or the cookies used by our websites, please reach out to privacy@united.com. Please reference this Policy in your communication.

1. What are cookies?

“Cookies” are small bits of information that are stored on your device’s web browser. Cookies allow us to recognize your preference information, to track your transactions and to facilitate effective website administration.

Key definitions

First- and third-party cookies: Whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user. An example would be the cookies placed by united.com when you visit our website. Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. For example, if a user visits united.com and another entity sets a cookie through our website, this would be a third-party cookie. Third-party cookies are managed by third parties and you should refer to the third parties’ own website privacy notifications and policies for further information.

2. How does United use cookies?

The cookies used on our website are categorized as follows:

  • Essential
  • Performance and Functionality
  • Analytics and Customization
  • Advertising

Essential

"Essential" cookies are the foundation for core site functionality, such as remembering items in your shopping cart or providing secure logins.

Performance and functionality

"Performance and functionality" cookies improve your browsing experience. They remember your language settings or preferred font size. They also ensure websites load quickly and efficiently.

Analytics and customization

“Analytics and customization” cookies analyze usage for site optimization. They gather information about how you and other customers use our website, such as what pages you visit and for how long.

Advertising

“Advertising” cookies are cookies that allows us or our third parties to deliver relevant ads to you. They track browsing habits across different websites to show you ads that are relevant to your interests.

3. How to manage cookies

On your first visit to our website and every twelve months thereafter, on the homepage you will see a cookie banner that allows you to customize your cookie preferences. We do not place any non-essential cookies on your device without your consent. You can consent or refuse by enabling or disabling the relevant toggle for (each type of) non-essential cookie through the cookie banner, and at all times thereafter using the link below:

[Manage my cookie preferences]

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Please note that you cannot disable essential cookies since these affect the functionality of our website and your ability to use certain features and functionalities.

Additional useful information about cookies can be found at allaboutcookies.org.

Can I withdraw my consent?

Yes. You can at all times withdraw any previously given consent to our use of non-essential cookies using the cookie consent management tool that is featured in “Manage my cookie preferences” above.

Contact Us

For more information on our use of cookies on our website, please contact us at:

United Airlines, Inc.
233 South Wacker Drive Chicago
Illinois 60606
USA

By e-mail: privacy@united.com