Refund form | United Airlines

Refunds

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If your travel plans have changed, you can request a refund by filling out the form below. We’ll follow up with you to let you know if your trip qualifies. For more information, please review our refund policy.

Contact Customer Care if you need to be reimbursed for expenses caused by a delayed or cancelled flight, and if you have any questions or feedback.

Please use the form below to make refund request

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  2. Step 2 not applicableReview options
  3. Step 3 not applicableContact information
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Select one trip

Purchases

Most purchases are linked to your reservation. Add your flight and then select the items you’d like a refund for. You can also manually add receipt details for your purchases.

You can add up to 15 items per refund request, including your ticket, Wi-Fi*, food, drinks and more.

Enter your receipt details manually or add a flight to select items.

Subscriptions and memberships

Please sign-in to view your membership and subscriptions.

All United subscriptions are nonrefundable. Existing Wi-Fi and Economy Plus Subscription holders are eligible for a partial refund in the event of a service disruption.

If you'd like to upgrade your subscription or modify your renewal settings, please visit My Account.

How to get back to you

Please enter the best email address to get back to you at.

*Confirm who the Wi-Fi provider was for your flight on your Wi-Fi receipt. If provided by Panasonic, Thales or Viasat, you can receive a refund through this form. Contact Intelstat or Gogo directly if they provided the Wi-Fi.

All refunds are credited to the original form of payment used. Please allow up to seven business days for a refund to post to your credit card. If the refund does not post within one billing cycle, please contact your credit card company for information. For all other forms of payment, please allow up to 20 days for a refund to be processed.

If your ticket qualifies, your refund will be credited to your original form of payment unless you request an electronic travel certificate. Please allow up to 7 business days for us to process your request. The timing of refunds for tickets purchased in international locations may be different.