Refund policies

Select a category in the tool below to learn more about the different things you can be refunded for. Or you can use our refund form below to request a refund and check its status.

Our policies

Bags

Checked bags

If you don’t travel due to a significant schedule change (Domestic 3hr/International 6hr) or cancellation, you can get a refund.

Timeline

  • Your bag is delayed over 12 hours on a domestic flight
  • Your bag is delayed over 15 hours on an international flight less than 12 hours
  • Your bag is delayed over 30 hours on an international flight longer than 12 hours

Other resources

General refund policies

  • The refund amount will vary on the situation.
  • Your refund will be credited back to the original form of payment.
  • If your ticket was purchased in the last 24 hours, it may qualify for our 24-hour booking policy.
  • Credit card refunds will be processed within 7 business days of the request. All other refunds will be processed within 20 business days of the request.