United Wi-FiSM subscription
Starting at
USD 49/month or 7,500 miles
Keep the world at your fingertips — access the internet during your flights for an entire month. Your subscription will let you use Wi-Fi on any United or United Express® flight equipped with internet. Send emails and messages, catch up on social media or browse your favorite sites.
Some aircraft do not offer internet coverage outside of the continental U.S. Also, internet video clips and streaming services from providers such as Netflix, Hulu, HBO GO®, YouTube, Vevo, etc., are not supported.
Select subscription options
Included Travelers
Customize the number of travelers who will receive the benefits of the subscription.
Region
Select the region that best reflects where you'll be traveling over the course of your subscription.
Duration
Choose how long you want your subscription to last.
Total
USD 49 or 7,500 miles
*Savings amount varies based on subscription region selected.
Subscription purchase and use:
- Subscriptions are nonrefundable and non-transferrable. Partial refunds may be available in the event that Wi-Fi is inoperable on a flight.
- Subscriptions are valid for the term indicated on the receipt provided at the time of purchase of the subscription.
- The United Wi-Fi subscription only applies to internet access on flights operated by United or United Express® that depart within the applicable subscription period and region. When using the internet on another airline, you will be subject to the other airline’s internet policies and fees. Internet access for certain United Express aircraft may be available for no charge.
- Operating bandwidth is not guaranteed for any level of service purchased and is dependent on several factors including but not limited to the number of internet users on the aircraft and the number of aircraft in the nearby area. Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions. 737 aircraft and aircraft equipped with DIRECTV® will only have satellite coverage within the continental U.S. On two-cabin regional aircraft, internet availability is limited to the continental United States and Canada. Learn more about the progress of our Wi-Fi installation on our aircraft and coverage around the world.
- Streaming services are not currently included in your United Wi-FiSM subscription. However, for a limited time, you may have access to streaming capabilities at no additional charge on select aircraft such as the Boeing 737 MAX 9. In the future, United reserves the right to charge an additional fee for access to streaming services.
- Use of United Wi-Fi is subject to the inflight Wi-Fi terms and conditions.
- All United Wi-Fi subscription purchases are final and non-refundable. Refunds can be requested in the event that Wi-fi is intermittent or non-functioning on a given flight.
- Subscriptions may only be used by the subscriber on a flight and on one device at a time. Your subscription is non-transferable and it is against our policy for your subscription to be used on a flight that you are not on.
- The subscriber’s MileagePlus® number must be used when signing in to the United Wi-Fi Portal on board to use the subscription.
- Subscription prices are subject to change without notice.
- United reserves the right to amend, cancel or modify these terms and conditions and pricing at any time without notice.
- MileagePlus reserves the right to establish or change eligibility criteria for using miles to purchase Wi-Fi or a United Wi-Fi subscription. Each member must have sufficient miles in his or her MileagePlus account to complete the transaction. Your miles will be deducted at the time of purchase. In the event that miles have not properly debited from your account at the time of redemption, miles can be debited by MileagePlus at any time. Miles redemptions may only be made from a single account per transaction. You may not combine miles from two or more accounts on a single transaction. No MileagePlus award miles will be awarded in connection with any transaction made using MileagePlus miles. Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the “MileagePlus Program”), which are expressly incorporated herein. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice.
- Subscriptions may not be sold by anyone other than United. Any Subscriptions sold by a party other than United are void, and United reserves the right to take any or all of the following actions in connection with a third-party sale of a Subscription: 1) invalidate the Subscription; 2) assess the traveler for the actual value of the services obtained through use of the Subscription; 3) delete miles in the traveler’s MileagePlus account or take any other action permitted by the Rules for MileagePlus Program; and 4) take legal action against the traveler or third-party seller of the Subscription.
Subscription changes:
- Subscription holders cannot make changes to their existing subscription purchase.
- Subscribers cannot switch from a Global subscription to a North and Central America subscription.
- A subscription is valid for the applicable subscription period.
- Monthly subscription holders will no longer be able to select auto-renew for their current subscription.
- Subscription’s expiration to the form of payment on file at the price effective on that day.
Gift activation:
- Monthly gift subscriptions must be activated within 60 days of purchase. Gifts not activated within 60 days are automatically activated and expire 30 days from the date of activation.
Termination:
- The subscription offer is made at United’s discretion and is subject to change or termination at any time without notice.
When can I start using my United Wi-Fi subscription?
After you purchase a subscription, it may take up to 24 hours to process before it can be used on board.
Where can I use my United Wi-Fi subscription?
When you purchase a Wi-Fi subscription, you can choose North and Central America or Global as your subscribed region. Where Wi-Fi internet is offered, the North and Central America subscription allows customers to enjoy Wi-Fi internet access during travel within North America and Central America, and the Global subscription provides Wi-Fi internet access for travel all over the world. With a North and Central America subscription, your Wi-Fi internet access will depend on your origin and destination cities. If your origin or destination city is outside of this region, you may not be able to access your United Wi-Fi subscription for that flight.
Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions. 737 aircraft and aircraft equipped with DIRECTV® will only have satellite coverage within the continental U.S.
On two-cabin regional aircraft, internet availability is limited to the continental United States and Canada. Learn more about the progress of our Wi-Fi installation on our aircraft and coverage around the world.
Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions. 737 aircraft and aircraft equipped with DIRECTV® will only have satellite coverage within the continental U.S.
On two-cabin regional aircraft, internet availability is limited to the continental United States and Canada. Learn more about the progress of our Wi-Fi installation on our aircraft and coverage around the world.
Can I receive a refund for my United Wi-Fi subscription purchase?
All United Wi-Fi subscription purchases are final. The subscription is non-refundable and non-transferable.
I have a Wi-Fi subscription but had to pay for Wi-Fi on my last flight. Can I get a refund?
Yes. Go to the Help centeropens in a new tab, select “Refunds and Customer Care”, then “Refunds in progress”. Sign in to your account to request a refund. Once approved, your refund should be sent to the original form of payment within 14 days.
If I recently purchased United Wi-Fi access on a flight, can I apply that purchase toward the cost of a United Wi-Fi subscription?
Previous United Wi-Fi purchases cannot be used toward the purchase of a United Wi-Fi subscription.
How do I use my United Wi-Fi subscription?
Connect to the “United_Wi-Fi” network and go to www.unitedwifi.com.. Sign in to your MileagePlus account or look for the “Subscriber sign-in” links.
Is my United Wi-Fi subscription purchase valid on all flights?
The United Wi-Fi subscription is valid, within your subscribed region, on United- and United Express®-operated flights equipped with standard Wi-Fi. To determine if your flight offers Wi-Fi, you can check the Amenities section in the United app or the Inflight Amenities tab on the Flight Status & Information page within 24 hours before departure.
On United Express flights, you will need to have the latest version of the United app downloaded and signed in before your flight takes off. You can activate your Wi-Fi subscription via the United app using the in-app authentication.
If your flight offers free Wi-Fi, you won’t need to use your subscription. All MileagePlus members on the flight can use it at no extra cost.
Can I share my United Wi-Fi internet access with other people?
No, you can only use your Wi-Fi subscription on your flight and on one device at a time. Your subscription is non-transferable and it is against our policy for your subscription to be used on a flight that you are not on.
Can I use my United Wi-Fi subscription if my final destination is outside my subscribed region?
When you purchase a United Wi-Fi subscription, you can choose North and Central America or Global as your subscribed region. If you purchase a North and Central America subscription and your origin or destination city is outside of this region, you will need to purchase separate Wi-Fi internet access for that flight if you want to connect to the internet.
What areas are included in the North and Central America subscription?
With a North and Central America subscription, you can use your subscription if your origin and destination cities are in the United States (including Alaska and Hawaii), Canada, Mexico, the Caribbean, and the Central American countries (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama). Your North and Central America subscription is not valid on any flights to or from South America. Satellite coverage may experience outages for reasons such as government regulations, weather and switching between satellite regions. 737 aircraft and aircraft equipped with DIRECTV® will only have satellite coverage within the continental U.S.
On two-cabin regional aircraft, internet availability is limited to the continental United States and Canada. Learn more about the progress of our Wi-Fi installation on our aircraft and coverage around the world.
On two-cabin regional aircraft, internet availability is limited to the continental United States and Canada. Learn more about the progress of our Wi-Fi installation on our aircraft and coverage around the world.
Where can I manage my subscription after purchase?
You can go to the My Account page on united.com opens in a new tab to manage your subscription or make changes.
Can I change my subscription from North and Central America to a Global subscription?
You can change your subscription from North and Central America to Global at any time on the My Account page. Subscribers will need to pay the difference in subscription fees if applicable when switching from a North and Central American subscription to a Global subscription.
Will my subscription auto-renew?
No, we do not offer the option for automatic renewal of Wi-Fi subscriptions.
What should I do if I receive a United Wi-Fi subscription as a gift?
Visit the Gift Activation page to apply the subscription to your MileagePlus account. Gifts must be activated within 60 days of purchase. Gifts not activated within 60 days are automatically activated and expire 30 days from the date of activation for monthly subscriptions.