Signing in to your account

This could be happening for a few reasons:

1. You may not be eligible to receive a one-time passcode (OTP) just yet. But don’t worry, you will be soon.
2. You may need to verify your email or mobile phone. You can do this at any time through the profile section of My United and selecting the email or phone number you would like to make ‘primary’ on your account.
3. Or, you may need to sign out of your account, clear your cookies in your browser, and sign back in.

Verification keeps your account safe by preventing unauthorized access.

If you notice unusual activity on your account, change your MileagePlus password immediately and contact the MileagePlus Service Center.

Yes, you can receive your one-time passcode (OTP) by phone call.

Here’s how it works: You’ll get an automated voice call to the number you provided that will read your code to you. You’ll then enter this code to verify your number or finish signing in on united.com or on the United app.

Please note, you can opt to receive a voice call if your phone number is a cellphone or landline. However, verified phone numbers are used for signing in on new devices. If your verified phone number is a landline, you will only be able to sign in on a new device from the landline location.

You can, but only through united.com. You may need to enter a one-time passcode from the United app to access your account. To get in-app passcodes, you’ll need to set up your device first by:

Downloading the United app.
Selecting “Remember this device” before you sign in.

The next time you want to sign in, and you don’t have internet, go to united.com. Select “Try a different way” and then “United app” when you’re asked how you want to receive your code. Follow the instructions to sign in.

Yes. If you sign in using your email address, you’ll be shown a list of all the MileagePlus account numbers and names linked to it. Select the account you want to access to continue.