Damaged bags
Use this claim form to request reimbursement if you have already reported your damaged bag. You'll need your file reference number, that ends in D (ORD12345D). Learn more about and how to report them.
We're not liable if you have a damaged bag because of:
- An existing defect with the bag
- The bag’s poor quality
- Overpacking the bag
- Ordinary wear and tear
How it works
Step 1: Provide a valid photo ID
Present a clear copy of a driver's license or other ID.
Step 2: Submit proofs of purchase
Upload receipts for your damaged bags
Step 3: Get your reimbursement
Claims are usually processed within 4-6 weeks.