Refund form | United Airlines

Refunds

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If your travel plans have changed, you can request a refund by filling out the form below. We’ll follow up with you to let you know if your trip qualifies. For more information, please review our refund policy.

Contact Customer Care if you need to be reimbursed for expenses caused by a delayed or cancelled flight, and if you have any questions or feedback.

Please use the form below to make refund request

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  2. Step 2 not applicableReview options
  3. Step 3 not applicableContact information
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Select one trip

Purchases

Most purchases are linked to your reservation. Add your flight and then select the items you’d like a refund for. You can also manually add receipt details for your purchases.

You can add up to 15 items per refund request, including your ticket, Wi-Fi*, food, drinks and more.

Enter your receipt details manually or add a flight to select items.

Subscriptions and memberships

Please sign-in to view your membership and subscriptions.

All United subscriptions are nonrefundable. Existing Wi-Fi and Economy Plus Subscription holders are eligible for a partial refund in the event of a service disruption.

If you'd like to upgrade your subscription or modify your renewal settings, please visit My Account.

How to get back to you

Please enter the best email address to get back to you at.

*Confirm who the Wi-Fi provider was for your flight on your Wi-Fi receipt. If provided by Panasonic, Thales or Viasat, you can receive a refund through this form. Contact Intelstat or Gogo directly if they provided the Wi-Fi.

If you qualify for a refund it’ll be credited to your original form of payment(s). Please allow seven days for your refund to process. For credit card refunds, if your refund doesn’t post to your credit card within one billing cycle, please contact your credit card company for more information. The timing of refunds for tickets purchased in international locations may be different based on the country’s laws and regulations.

By submitting your information, you consent to us processing the personal information you’ve provided, including any information considered sensitive under applicable law. Your personal information may be processed in the United States. More information can be found in our Privacy Policy.