Talk to a live agent
Get help during your trip without waiting in line by chatting, calling, or having a video call with one of our customer care agents.
Benefits of a live agent
Our live customer care agents are ready to assist you with your travel day needs.
Reliable
Speak with an expert who can provide you with reliable information.
Convenient
Skip the lines and use the United app to get your questions answered.
Accessible
Choose from over 100 languages through our chat and text options.
Reliable
Speak with an expert who can provide you with reliable information.
Convenient
Skip the lines and use the United app to get your questions answered.
Accessible
Choose from over 100 languages through our chat and text options.
Get help on your travel day
For any problems on your travel day, reach out to us via text, video call or by phone. You can talk to an agent at your hotel, airport, or wherever you are. To get connected go to the Agent on Demand website or use the United app.
Use the United app
- Open the United app
- Tap "Agent on Demand"
- Select what you need help with
- Chat, talk, or video call with a customer care agent
Use the United app
- Open the United app
- Tap "Agent on Demand"
- Select what you need help with
- Chat, talk, or video call with a customer care agent
Download the United app
Download the United app
Traveler pro tip
You can scan the QR code printed on signs in the airport and connect instantly with a live agent.
Traveler pro tip
You can scan the QR code printed on signs in the airport and connect instantly with a live agent.