Refund policies
Select a category in the tool below to learn more about the different things you can be refunded for. Or you can use our refund form below to request a refund and check its status.
Our policies
Bags
Checked bags
If you don’t travel due to a significant schedule change (Domestic 3hr/International 6hr) or cancellation, you can get a refund.
Timeline
- Your bag is delayed over 12 hours on a domestic flight
- Your bag is delayed over 15 hours on an international flight less than 12 hours
- Your bag is delayed over 30 hours on an international flight longer than 12 hours